Blog | Kelly E. Middleton Educational Services

When It Comes to Students with ADHD, Many Times, Schools Get It Wrong

Kelly E. Middleton

Sep 205 min read

When It Comes to Students with ADHD, Many Times, Schools Get It Wrong

My son, Russ, was really struggling when he was in first grade. Day after day, he came home with notes from the school about his poor...

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A Plea for Meaningful Engagement: Why Schools and Businesses Must Honor the Value of Feedback

Kelly E. Middleton

Aug 162 min read

A Plea for Meaningful Engagement: Why Schools and Businesses Must Honor the Value of Feedback

To schools and businesses alike: if you ask for my time and input, please use it meaningfully. It's disheartening to be consulted for...

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Kelly E. Middleton

Jun 102 min read

Unexpected Customer Service Is Powerful

I have been writing and speaking about customer service for over 30 years and I still get excited when I see someone passionate about...

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Embracing ADHD Superpowers: Lessons from the Gridiron

Kelly E. Middleton

Jan 302 min read

Embracing ADHD Superpowers: Lessons from the Gridiron

As I eagerly anticipate the release of my sixth book this April, which takes a distinct turn to explore "ADHD Superpowers," I'm...

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The Will Smith Slap: How to Give an Effective Apology

Kelly E. Middleton

Oct 25, 20223 min read

The Will Smith Slap: How to Give an Effective Apology

What every business, school system or leader can learn from the Will Smith slap of Chris Rock I am a huge fan of Will Smith as I really...

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Kelly E. Middleton

Oct 27, 20211 min read

Public School Gatekeepers Is Out Now!

My latest book on customer service in public schools, Public School Gatekeepers, shows school office staff how to improve customer service.

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Treat Your Employees Like They're Your Customers

Kelly E. Middleton

Aug 24, 20213 min read

Treat Your Employees Like They're Your Customers

One of my customer service principles is that you must give great service to your employees if you expect them to give great service to...

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School Supply Madness: July Is Our Amazing Race/Treasure Hunt

Kelly E. Middleton

Jul 15, 20214 min read

School Supply Madness: July Is Our Amazing Race/Treasure Hunt

I was at a local bookstore recently and saw one of my public education pet peeves on display: teacher school supply lists. School...

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Kelly E. Middleton

Jun 18, 20212 min read

My Upcoming Book and The Angry Customer

Angry customers can hurt your school. Prevent problems before they happen by training front office staff!

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Kelly E. Middleton

Mar 31, 20216 min read

The NCAA and The "Covid Excuse”

Photo Credit: Sedona Prince via Twitter How Long Will It Take For The "Covid Excuse” For Bad Service To End After The Pandemic Is Over? ...

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How to Be the "Disney" of Public Education

Kelly E. Middleton

Aug 26, 20206 min read

How to Be the "Disney" of Public Education

One of my favorite blogs to read is Shep Hyken's on Forbes.com. Shep always shares good insights for leaders on the subject of customer...

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Food Service Challenge: Know Your Customers!

Kelly E. Middleton

Aug 13, 20203 min read

Food Service Challenge: Know Your Customers!

Kids have a lot of different preferences today versus 20 years ago. Food service simply cannot serve the same staple cafeteria foods...

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Rumors, Gossip and Politicking During a Pandemic

Kelly E. Middleton

Jul 31, 20206 min read

Rumors, Gossip and Politicking During a Pandemic

This is the fourth in a series of posts on the 2020 Covid-19 pandemic. You can read the first, second and third on my blog. As public...

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Kelly E. Middleton

Jul 23, 20204 min read

The School Reopening Dilemma

This is the fourth piece in a series of posts on customer service for public schools during the Covid-19 pandemic. To see all posts on...

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How to Create a Customer Service Program without Burning Out

Kelly E. Middleton

Jun 30, 20203 min read

How to Create a Customer Service Program without Burning Out

Being a school leader is exhausting work. It's long hours, late nights and lots of coffee. One of the main concerns my clients have about...

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Kelly E. Middleton

Jun 22, 20203 min read

Forging Relationships During a Pandemic

This is the third in a series of posts about what schools can do to survive during this global health crisis. You can view the first two...

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The Five Senses: Every Touch Point Matters in Food Service

Kelly E. Middleton

May 22, 20206 min read

The Five Senses: Every Touch Point Matters in Food Service

Leaders who want to give the best customer service in their school's food service have a lot of factors to consider. Creating happy...

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Kelly E. Middleton

Apr 14, 20203 min read

Consistency During a Pandemic

I’ll admit it. I love a McDonald’s hamburger and fries from time to time. There’s something so familiar and comforting about knowing...

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Public School Customer Service During a Pandemic

Kelly E. Middleton

Mar 19, 20205 min read

Public School Customer Service During a Pandemic

"A leader is a dealer in hope." -- Napoleon Bonaparte The 2020 coronavirus pandemic has impacted public education immensely. Those of us...

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Administrative Assistants: Have Your Front Lines Received Customer Service Training?

Kelly E. Middleton

Mar 9, 20203 min read

Administrative Assistants: Have Your Front Lines Received Customer Service Training?

I am often surprised by the lack of training everywhere I go. Whether it's a business, public school, doctor's office or place of...

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